Complaints Courses

  • Course

    Information

  • Process, Procedure and Information Gathering in Complaints Handling and Investigation

    A one day complaints handling training course that will provide delegates with the knowledge, skills and techniques to gather information and evidence correctly.

    Course available: In-housePublic

    Qualification: Yes

  • Questioning and Communication Techniques

    A one day complaints handling training course that will provide delegates with the knowledge and skills to be able to question to best practice standards those involved in the complaints process.

    Course available: In-housePublic

    Qualification: Yes

  • Responding to Complaints - Letter and Report Writing

    A one day complaints handling training course that will provide delegates with the knowledge and skills to be able to improve the content, structure and style of the letters and reports they produce through adopting best practice standards.

    Course available: In-housePublic

    Qualification: Yes

  • RIPA Monitoring/Gatekeepers

    The course has been specifically designed to enable delegates to understand and explore the remit and the requirements placed upon them when they are required to perform the role of Monitoring Officer for their organisation.

    Course available: In-house

    Qualification: No

  • Remote Working - Overcoming New Challenges

    This course will provide you with the key techniques to enhance communication, collaboration and productivity in a remote environment. You will learn how to maintain relationships and emotional connections in your teams during these challenging times.

    Course available: In-house

    Qualification: No

Want more information? Please call us on...

020 7549 2549

If you require any help or would like to discuss how Bond Solon can assist you in your training needs, please call us on: +44 (0) 20 7549 2549