Terms and Conditions
All Bond Solon Witness Familiarisation products are subject to these terms and conditions. Please read them carefully.
Bond Solon Products include, but are not limited to, courses, presentations, manuals, course materials, articles, books and web-based products.
Payment
Payment for Bond Solon Products should be made in the way indicated in publicity material and on the website for each Product or by agreement with Bond Solon staff.
- Payments by BACS to Sort Code 20-20-70 (Barclays Bank PLC, One Churchill Place, London, E14 5HP), Account Name: Bond Solon Training Ltd, Account Number: 63867870
- Cheques payable to Bond Solon Training Ltd and send to Finance Department, 77 Leadenhall St, London EC3A 3DE
- Swift Code: BARCGB22
- IBAN: GB03 BARC 2020 7063 8678 70
- Major credit and debit cards are accepted. Please quote your invoice number on payment. Bond Solon does not accept AMEX.
- Payment terms are 30 days from the point of invoice, unless otherwise stated. Where we are invoicing individuals directly, we require payment prior to attending our training.
- Some web based products may be purchased on line.
- It is the policy of the company to recover all debts and associated court costs and legal fees incurred in so doing. We reserve the right to charge interest at 3% over bank base rate on overdue invoices.
Cancellation & Postponement
Cancellations of any course must be made in writing and received by Bond Solon. It is the responsibility of the client to ensure that notice of cancellation has been received, and proof of sending should be retained.
For courses held in the United Kingdom:
- Cancellations received more than five (5) full working days prior to the course date shall incur no charge.
- Cancellations received between two (2) and five (5) full working days prior to the course date shall be subject to a charge of 50% of the agreed course fee.
- Cancellations received fewer than two (2) full working days prior to the course date shall be subject to a charge of 100% of the agreed course fee.
For courses held outside the United Kingdom:
- Cancellations received more than ten (10) full working days prior to the course date shall incur no charge.
- Cancellations received between five (5) and ten (10) full working days prior to the course date shall be subject to a charge of 50% of the agreed course fee.
- Cancellations received fewer than five (5) full working days prior to the course date shall be subject to a charge of 100% of the agreed course fee.
Postponements of any course must be made in writing and received by Bond Solon. It is the responsibility of the client to ensure that notice of cancellation has been received, and proof of sending should be retained.
For courses held in the United Kingdom:
- Postponements received more than five (5) full working days prior to the course date shall incur no charge.
- Postponements received between two (2) and five (5) full working days prior to the course date shall be subject to a charge of 50% of the agreed course fee, with the rearranged training charged at the full agreed fee.
- Postponements received fewer than two (2) full working days prior to the course date shall be subject to a charge of 100% of the agreed course fee, with the rearranged training charged at the full agreed fee.
For courses held outside the United Kingdom:
- Postponements received more than ten (10) full working days prior to the course date shall incur no charge.
- Postponements received between five (5) and ten (10) full working days prior to the course date shall be subject to a charge of 50% of the agreed course fee, with the rearranged training charged at the full agreed fee.
- Postponements received fewer than five (5) full working days prior to the course date shall be subject to a charge of 100% of the agreed course fee, with the rearranged training charged at the full agreed fee
Any agreed hotel, travel, or other expenses incurred by Bond Solon which are non-refundable at the time of cancellation or postponement shall be charged in full to the client.
Where Bond Solon has engaged third parties on behalf of the client, including but not limited to interpreters, separate notice requirements and charges may apply. In particular:
- Interpreter services must be cancelled in writing at least five (5) full working days prior to the course date.
- Where interpreter services are cancelled with fewer than five (5) full working days’ notice, the full agreed interpreter fee shall be payable.
- Where interpreter services are cancelled more than five (5) but fewer than thirty (30) calendar days prior to the course date, a retainer fee of £800 shall be payable.
Bond Solon cannot be held responsible for events outside of its control.
Any contract entered into with Bond Solon for the provision of Bond Solon Products is on the express term that the trainer we appoint to present or author the product will not be approached independently by you or a third party acting on your behalf to present training or create other material to you or any other party within a two year period following the delivery of the product without our prior written consent.
Copyright
Bond Solon owns the copyright in all Bond Solon Products. Any material contained in Bond Solon Products may not be reproduced in any form or used without the express written permission of Bond Solon.
View the Wilmington Copyright notice
GDPR
This clause sets out the responsibilities of Bond Solon Training Ltd, the Provider, and the Customer in relation to the General Data Protection Regulation and any other applicable data protection law (Data Protection Law). Any terms or words defined in Data Protection Law and used in this clause relating to personal data shall have the meaning set out in Data Protection Law. Where the Provider processes any personal data in relation to this agreement, it does so as a data controller on its own behalf (including in order to comply with its obligations and exercise its rights under this agreement), and shall comply with Data Protection Law in respect of such processing. Where the Customer provides any personal data in relation to this agreement, it warrants that it does so in compliance with Data Protection Law and that the Provider may, under Data Protection Law, process such data as required or anticipated by this agreement, and the Customer shall be responsible for any costs, losses or expenses the Provider incurs or suffers as a result of breach of such warranty.
Use of Artificial Intelligence (AI) in Content Development
As part of our commitment to innovation, efficiency and continuous improvement, we may use generative artificial intelligence (AI) technologies to support the development of our content. Any such content is thoroughly reviewed, validated and edited by qualified human professionals to ensure it meets our high standards for accuracy, relevance and alignment with the intended learning objectives.
We are committed to the ethical and transparent use of AI. Our use of AI does not replace human expertise but enhances our ability to deliver timely, high-quality and up-to-date content.
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