This course is designed to give your staff the knowledge and confidence to reduce the risk of harm to them when faced with a potentially violent situation by using effective de-escalation techniques. Delegates will learn that break away techniques are always a last resort.

Delegates will be taught that size and strength isn’t important but that the techniques taught are. All techniques are effective and risk assessed ensuring you meet your legal responsibilities as an employer under the Health and Safety at Work Act 1974.

KEY LEARNING POINTS

• Recognise the signs of aggression.
• Know the importance of de-escalation.
• Demonstrate de-escalation techniques.
• Explain the stages of a violent episode (Kaplan and Wheeler).
• Explain the ‘Batari box’ and how this affects our relationship with an aggressive person.
• Explain the Behavioural Influence Stairway Model (BISM). This model was devised by the FBI to resolve conflict with a person. The model is 90% effective in resolving conflict without using force.
• Consider risks – the factors that should be considered when thinking about personal safety.
• Use the People, Environment and Task (PET) risk assessment method.
• Have improved communication skills when we are dealing with an aggressive person.
• Comply with the legislation allowing the use of force against another person.