Why Should You Undertake this Qualification?
For any organisation it is essential that the handling of a complaint, any subsequent investigation and the reporting of findings and recommendations are carried out professionally and to best practice standards.
Often staff tasked with undertaking a complaints investigation on behalf of their organisation have had little or no formal recognised training in this area.
Learning Outcomes
- Allow you do demonstrate that you have the knowledge and procedures to ensure you can competently carry out complaints investigations to best practice standards
- Enhance existing competencies and skills
- Help create a standardised approach across your organisation which will improve service delivery
- Enable you to review your current complaints handling procedure and identify improvements
Need more information?
If you require any help or would like to discuss how Bond Solon can assist you in your training needs, please call us on: +44 (0)20 7549 2549 or email info@bondsolon.com