It is essential that complaints are dealt with promptly and in a fair and objective manner. Complaints that are not dealt with professionally or within reasonable timescales can be very damaging to an organisation. Personnel tasked with the handling and investigation of complaints need to be equipped with the proper skills and knowledge to enable them to carry out their role effectively and to best practice standards.

Bond Solon has designed a range of bespoke competency based training courses that provide personnel with the relevant knowledge and skills to help them promote best practice in resolving and learning from complaints. Carried out in line with the organisation's own internal complaints procedures, the training is delivered in-house and covers all the core competencies of how to carry out an effective complaints investigation. Delegates will look at relevant legislation, procedures and rules of evidence that impact on their everyday work. They will learn and apply best practice standards in collecting and recording information, communicating effectively, writing reports and other correspondence and if required, presenting their findings before review panels and in other legal forums.

Our courses can lead to a qualification. The Advanced Professional Award in Complaints Handling & Investigations is a 3-day qualification, accredited by the awarding body Edexcel to BTEC Level 7.

We work extensively with police forces, the NHS, local authorities, central government departments, blue-chip companies, regulators, ombudsman schemes and solicitors firms.

For an overview of our Complaints Handling and Investigations Training, view our brochure here.

If you would like to discuss our Complaints Handling and Investigations courses and/or qualifications further, please contact us on 020 7549 2549.

If you are already undertaking the qualification and have any questions about assessments, please click here